1) What products are included under the CityLaila Membership?
CityLaila Membership gives you access to exclusive member-only pricing and priority booking support across a wide range of travel products and services.
✅ Things To Do & Attractions (44+ Countries)
You can book experiences such as:
Water Parks & Theme Parks
Museums & Cultural Attractions
Zoos & Aquariums
Observation Decks & City Tours
Desert Safaris & Adventure Experiences
Cruises, Boat Tours & Sightseeing
Snow Parks & Indoor Family Activities
Seasonal Events, Shows & Live Entertainment
✅ Additional Travel Services (Based on Membership Type)
Depending on your membership tier, you may also get access to:
Visa services (21 countries)
Flight booking (selected routes)
Holiday packages (21 countries)
2) Can I book instantly online and get confirmation immediately?
Yes. Most CityLaila products are instant confirmation, which means:
You can pay securely using card payment
You receive confirmation instantly
Your ticket/voucher is shared via email (and WhatsApp where applicable)
For selected experiences that require manual confirmation (limited slots or special timing), our team will confirm it as quickly as possible.
3) Can I book Visa, Flights, and Holiday Packages using my membership?
Yes. Depending on your membership plan, you can also access special member benefits and pricing for:
🛂 Visa Services (21 Countries)
Tourist visa services for eligible destinations, based on your membership type.
✈️ Flight Booking (Selected Routes)
International and domestic flight bookings are available for selected routes depending on your membership tier.
🧳 Holiday Packages (21 Countries)
Members can book customized packages that may include:
Hotels + activities
Transfers and itinerary planning
Family, honeymoon, and premium holiday packages
Availability and benefits may vary depending on your membership category.
4) Which countries can I use my membership in?
CityLaila Membership can be used to book Things To Do, attractions, and experiences across 44+ countries, including major destinations in the Middle East, Europe, Asia, and North America.
🌍 Popular Countries Covered Include:
Middle East (GCC & Nearby), United Arab Emirates (UAE), Saudi Arabia, Qatar, Oman, Bahrain, Kuwait, Europe (Top Tourist Destinations), United Kingdom (UK), France, Italy, Spain, Switzerland, Germany, Netherlands, Austria, Belgium, Greece, Portugal, Czech Republic, Hungary, Poland, Ireland, North America, United States (USA), Canada, Asia (Top Travel Hotspots), Japan, Hong Kong, Singapore, Thailand, Malaysia, Indonesia, Vietnam, South Korea, China
Other Popular Destinations
Turkey
Georgia
Azerbaijan
Egypt
We keep expanding our inventory regularly, so new countries and experiences are added throughout the year based on demand and availability.
5) How do I get my member discount?
Once your membership is activated:
Your account is upgraded automatically
Member-only pricing appears while browsing
Discounts apply at checkout based on your membership tier
Some memberships may include extra benefits such as freebies, seasonal deals, or priority support
6) What discounts do I get with membership?
Discounts depend on the membership plan you choose. Typical member benefits may include:
Extra 5% off on local tours & attractions
Extra 5% to 10% off on UAE + worldwide tours & attractions (based on tier)
Extra 3% to 10% off on outbound packages (based on tier)
Extra 5% to 10% off on worldwide transfers (any country, based on tier)
All discounts are applied automatically based on your membership type.
7) Are all products discounted under membership?
Most products have member pricing, but a few attractions may have limited discounts due to:
Supplier restrictions
Peak-season pricing
Fixed-rate ticket policies
Limited-time promotional pricing
Even in such cases, members still benefit from:
Exclusive offers on selected top-selling attractions
Bundle pricing on selected experiences
Priority support and faster confirmations
8) Can I use membership for family and friends?
Yes. You can use your membership to book for family and friends as long as the booking is made through your CityLaila member account.
This is ideal for:
Family trips
Group bookings
Corporate/team outings
Friends traveling together
9) What if I need help before or after booking?
CityLaila Membership includes priority assistance for members. Our team can help you with:
Selecting the right ticket type
Availability and timing guidance
Booking rules and entry requirements
Rescheduling support (as per supplier policy)
10) Do I get free cancellation with membership?
Yes. Selected membership plans include free cancellation benefits, depending on the tier you choose.
Examples of cancellation benefits may include:
Free cancellation up to 72 hours before (selected plans)
Free cancellation up to 48 hours before (premium plans)
Free cancellation up to 24 hours before (highest plans)
Cancellation eligibility depends on the product policy and membership tier.
11) Do I need to pay extra fees to use membership benefits?
No hidden fees. You only pay the final checkout price shown during checkout.
Your membership gives you access to:
Member-only rates
Seasonal promotions and special offers
Additional perks based on your membership plan
12) What freebies are included in CityLaila Membership?
CityLaila Membership includes exclusive complimentary freebies and vouchers (based on membership type) that can be worth AED 1,000+ per year when fully used.
Depending on your membership tier, freebies may include:
Global Village Tickets (up to 2 or 4 tickets per year)
Airport Transfers (up to 2 pick-ups or drop-offs per year)
Premium Desert Safari (complimentary experience)
Dubai City Tour (1 free tour per year)
Dhow Cruise Marina Ticket (1 free ticket per year)
Extra 5% to 10% discount on worldwide transfers (any country)
Your exact freebies will be clearly mentioned in your selected membership plan benefits.
13) How much are the freebies worth in total?
If you use all included benefits, the total value of freebies can be AED 1,000+ every year, depending on your membership plan and usage.
Here is an estimated value breakdown (approx.):
Global Village Tickets: AED 150 – 300+
Airport Transfers: AED 250 – 400+
Premium Desert Safari: AED 250 – 400+
Dubai City Tour: AED 150 – 250+
Dhow Cruise Marina Ticket: AED 150 – 250+
Worldwide transfer discounts: AED 100 – 300+ (depends on usage)
Total value can easily exceed AED 1,000+ annually for premium membership plans.
14) Are these freebies included in every membership plan?
Freebies are not the same for every plan. They depend on your membership tier and benefits package.
Freebies may vary based on:
Membership type (UAE-only vs Global plans)
Seasonal promotions and limited-time offers
Supplier availability and destination rules
Minimum booking requirements (if applicable)
Your membership plan page will always show the exact freebies included before you purchase.
15) How do I claim my freebies after purchasing membership?
Once your membership is activated:
Your member benefits will be linked to your account
Eligible freebies will be visible in your membership section (or shared by our team)
You can claim them by booking through CityLaila using your registered member account
For some freebies, our team may require basic details such as:
Travel date and preferred time
Pickup/drop location (for transfers)
Guest details (if applicable)
Freebies are subject to availability and supplier terms.