Hot Air Balloon Valentines Day Offer

• It is mandatory to provide Emirates ID copy / Passport copy for each passenger at the time of booking. This is in accordance with aviation regulations set by the Gulf Civil Aviation Authority (GCAA). Please update passport / emirates id copy in the below link https://balloonflightswaiver.com/ 24 hours before the flight to complete the check in process and guest must fill and sign the waiver form at site before the flight . (Without these documents passengers are not allowed to fly)
• The guest’s valid WhatsApp number is mandatory for reservations, allowing us to communicate the pickup time and provide any updates regarding the tour.
• Sharing transfer is not available from Palm jebel Ali, Expo ,Dubai investment Park, Al Maktoum Airport ,Al khawaneej, Al -Aweer , Dubai south , Damac Hills , Sharjah and other emirates.
• Private transfers are available from Dubai and other emirates at an additional cost.
• The Balloon Flights team will share the exact pickup time the day before the tour, between 7:00 PM and 8:30 PM.
• Be ready at the pickup location at least 10 minutes before the scheduled time, as any delay could result in the cancellation of the entire flight.
• The pick-up and drop-off times for shared transfers can be modified by 30 to 60 minutes, depending on traffic conditions and your location.
• Children under 5 years old and individuals over 70 years old will not be permitted to fly.
• The maximum weight limit is 119 kg. Guests exceeding this limit require pilot approval and will incur an extra charge.
• Pregnant ladies will not be allowed to fly.
• A 100% NO SHOW fee applies if a guest cancels the tour at the last moment. No alternate tour will be arranged, and no refund will be provided.
• All participants must be in good physical condition and able to climb in and out of the basket and bend in a brace position during landing. The company does not accept responsibility for any adverse health conditions, as guests participate at their own risk.
• Guests with disabilities, including mental health, emotional, and physical conditions, are not allowed to participate.
• Guests are not allowed to carry heavy luggage during the activity.
• Anyone under the influence of alcohol or any other drugs is strictly prohibited from flying.
• Comfortable, casual clothing is recommended for this activity. Be sure to avoid high heels and wear comfortable shoes or boots instead.
• This activity is not recommended for individuals with heart conditions, serious knee problems, back issues, those who have undergone major surgery in the past six months, or anyone with a fear of heights.
• Balloon flights are subject to weather conditions. The pilot has full authority to decide whether to proceed with or cancel the flight, prioritizing guest safety and following flying guidelines. If the flight is cancelled due to bad weather, guests will be offered the next available tour date or a full refund. 
• Location Address: Balloon flight operation facility, location https://maps.app.goo.gl/psptGCDgnEgNwKct8
• Cancellations : Cancellations made at least 48 hours prior to tour departure are eligible for 100% refund.   Cancellations made within 48 hours prior to tour departure will be 100% charged and not eligible for refund
• The refund will be processed within 5–11 business days to the original payment method used.

Cancellation Policy

• All Cancellations made 48 hours prior to the Tour departure time NO charges will be applicable
• If Cancellation made within 48 hours to your Tour departure time 100% charges will be applicable
• If eligible for Refund your Amount will be returned back to your Account within 7 working days.

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Child Policy

• Children between age 5 to 11 years of  will be considered as child and charged child rate.
• Children above age 11 years will be considered as an adult and charged adult rate.
• NOTE: Children under five years old and individuals over 65 years old will not be permitted to fly.

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• Is Dubai the capital city of UAE?
A.  Abu Dhabi is the capital city and the largest of all the emirates (states) in the UAE. Dubai though is more famous due to its iconic structures and ever growing tourism industry.
 
• What is the official language of the UAE?
A.   Arabic is the official language. Nevertheless, the most commonly spoken language in Dubai is English.
 
•   Is Dubai safe for tourists? 
A.   Dubai is often reputed as a safe destination for an enjoyable holiday in the Middle East. Thanks to its stringent laws and crime-free environment.
 
• Is it mandatory to have a visa to enter Dubai? 
A.   This depends on your nationality. For instance, visitors from GCC nations including Bahrain, Oman, Kuwait, Saudi Arabia and Qatar do not require visa. Likewise, people traveling from certain countries like Australia, Austria, United States of America, and UK, among others, are eligible for visa on arrival.
 
• What is the currency of UAE? 
A.   The local currency of UAE is AED (Arab Emirates Dirhams) that is also simply referred to as Dhs (Dirhams).
 
• Where could I exchange foreign currency? 
A.   With a number of money exchange counters dotted across the malls, shopping centers and banks. It is not at all a tedious task to exchange currency in Dubai. Moreover, most banks and ATMs accept credit cards.
 
• What is the religion of Dubai? 
A.   Islamic traditions are followed in Dubai as well as other emirates of the country. That said, Dubai is tolerant to other religions.
 
• What is the emirate’s dressing etiquette? 
A.   Though it is not mandatory for expat women to cover their body, head and hair as Emirati women do, it is vital for them to cover their body from shoulders to at least knees. For men, Dubai’s etiquette requires them to dress up well and not to put on anything that is extremely short, such as cycling shorts and boxer shorts, in the public.
 
• How about the weather condition in Dubai? 
A.   Due its location in Arabian Desert, Dubai is usually characterized by hot, humid climate for most part of the year. During summer months, the temperature can go up to 40 to 45 degree Celsius. Alternatively, the winter that runs from November to April is pleasant, refreshing, and salubrious as temperature drops down to 25 degree Celsius or even less, especially in December – January months.
 
• Is it allowable to consume alcohol in Dubai? 
A.  Dubai’s law strictly forbids the intake of alcohol in public spaces and while driving. However, alcohol consumption is permitted in bars attached to hotels, clubs, restaurants, and private functions.
 
• What is Dubai’s time zone? 
A.   The time zone of Dubai is GMT/UTC +4 hours.
 
• Which are the major mobile phone providers in Dubai? 
A.     Du and Etisalat are the major telecommunication service provides in the UAE.
 
• Which are the major newspapers published in Dubai? 
A.   Significant of the Dubai’s newspapers are Al Khaleej, Gulf News, Emirates Today, Al Bayan, Emarat Business Review, The National Times, and Arabian Business.
 
• Who is the ruler of Dubai? 
A.   His Highness Sheikh Mohammed bin Rashid Al Maktoum is the Dubai’s ruler and UAE’s prime minister as well as vice president. He ascended to power following the death of His Highness Sheikh Maktoum bin Rashid Al Maktoum in 2006.
 
• How to get around in Dubai?
A. Public transport means, managed by the RTA (Roads & Transport Authority), is perhaps the best way to move around in Dubai. These include public buses with inter-emirate services, taxis, and metro rail network comprising red and green lines.