• Guests must carry a valid ID proof or passport. Passengers without a valid ID will not be allowed to fly.
• The waiver form must be filled out and submitted online 24 hours before the flight. Please complete the wavier form and upload a copy of your passport in image format only. Access the form at https://raynawaiver.raynab2b.com/.
• The guest’s valid WhatsApp number is mandatory for reservations, allowing us to communicate the pickup time and provide any updates regarding the tour.
• Sharing transfer is not available from Palm jebel Ali, Expo ,Dubai investment Park, Al Maktoum Airport Sharjah and other emirates 
• The Balloon Flights team will share the exact pickup time the day before the tour, between 7:00 PM and 8:30 PM.
• Be ready at the pickup location at least 10 minutes before the scheduled time, as any delay could result in the cancellation of the entire flight.
• The pick-up and drop-off times for shared transfers can be modified by 30 to 60 minutes, depending on traffic conditions and your location.
• This tour requires minimum 2 guest.
• Children underfive years old and individuals over 65 years old will not be permitted to fly.
• The maximum weight limit is  119 kg. Guests exceeding this limit require pilot approval and will incur an extra charge.
• Pregnant ladies will not be allowed to fly.
• A 100% NO SHOW fee applies if a guest cancels the tour at the last moment. No alternate tour will be arranged, and no refund will be provided.
• All participants must be in good physical condition and able to climb in and out of the basket and bend in a brace position during landing. The company does not accept responsibility for any adverse health conditions, as guests participate at their own risk.
• Guests with disabilities, including mental health, emotional, and physical conditions, are not allowed to participate.
• Guests are not allowed to carry heavy luggage during the activity.
• Anyone under the influence of alcohol or any other drugs is strictly prohibited from flying.
• Comfortable, casual clothing is recommended for this activity. Be sure to avoid high heels and wear comfy shoes or boots instead.
• This activity is not recommended for individuals with heart conditions, serious knee problems, back issues, those who have undergone major surgery in the past six months, or anyone with a fear of heights.
• Balloon flights are subject to weather conditions. The pilot has full authority to decide whether to proceed with or cancel the flight, prioritizing guest safety and following flying guidelines. If the flight is canceled due to bad weather, guests will be offered the next available tour date or a full refund. 
• Cancellations:
o    Cancellations made at least 48 hours prior to tour departure are eligible for a 100% refund.
o    Cancellations made within 48 hours of the tour departure will incur a 100% charge and are not eligible for a refund.
• Location Address: Balloon flight operation facility, location https://maps.app.goo.gl/psptGCDgnEgNwKct8

Cancellation Policy

• All Cancellations made 48 hours prior to the Tour departure time NO charges will be applicable
• If Cancellation made within 48 hours to your Tour departure time 100% charges will be applicable
• If eligible for Refund your Amount will be returned back to your Account within 7 working days.

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Child Policy

• Children between age 5 to 11 years of  will be considered as child and charged child rate.
• Children above age 11 years will be considered as an adult and charged adult rate.
• NOTE: Children under five years old and individuals over 65 years old will not be permitted to fly.

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