• Please ensure that you carry a valid form of identification, such as an ID proof or passport during the tour.
• Please arrive at the Al Habtoor Palace Bus Stop at least 15 minutes before departure time.
• Seating is arranged by Bustronomy and may be shared with other guests during high-capacity tours.
• Children must be accompanied by an adult at all times.
• Children under 5 travel free with an adult (1 adult:1 child), provided they do not occupy a paid seat.
• Bustronomy ensures a safe experience and takes all necessary precautions on board.
• Please exercise caution when moving around the bus, especially on staircases.
• Consumption of alcohol is strictly prohibited on board.
• No refund will be provided for services that are partly used.
• If a guest fails to arrive at the departure time, the service provider may charge a 100% no-show fee.
• Please click here to view the Bustronomy route map.
  

Cancellation Policy

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

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Child Policy

• Children under 3 years old will be allowed on board free of charge if they do not occupy a seat, except for fare-paying passengers.
• Children between the ages of 3 to 11 years will be considered as children and charged a child rate.
• Children above the age of 11 will be considered an adult and charged an adult rate

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