• Location Address: Sky Dive Desert Drop Zone – Margham, Dubai - Near Emarat Petrol Station | Grayteesah - Al Ain - Dubai Rd
  
• The waiver form needs to be filled out 24 hours before the flight. Please fill out the Wavier Form and submit the form online. 
• Please carry a valid ID (Passport/Any Govt. ID) proof along with you. (Without any valid ID passengers are not allowed to fly)
• Transfers are available from Dubai Marina Mall, Burjuman Mall, Deira City Centre & Dubai Outlet Mall.
• Weight eligibility criteria: Max 119 kg
• The maximum capacity for Hot Air Balloon is 10-28 pax.
• Ladies more than 3 months pregnant will not be allowed to fly,
• Children less than 5 years of age & Anyone more than 85 years of age will not be permitted to fly. (However, Pilot is fully authorized to make a decision in regards of eligibility of any passenger)
• Anyone under the influence of Alcohol or any other drugs is strictly not allowed to fly.
• Any person who has a Serious Heart problem / serious knee & back pain/broken leg/arm has undergone major surgery during the last 6 months and suffering from height phobia is not recommended for this activity.
• Disabilities covering mental health and emotional / Physical disabilities are not allowed
• Also, all passengers will need to sign the declaration that he/she doesn’t have the above problems (Mandatory)
• Sharing transfer pick-up/drop-off timing can be modified as per the trip schedule by 30 to 60 minutes, depending on traffic conditions and your location.
• Private transportation from remote areas will be charged extra and the same will be informed our operations team in advance.
• Due to the strict Rules and Regulations of the UAE's Government regarding drones, we do not allow drones to fly during flight. For further details please visit https://uavcoach.com/drone-laws-in-uae
• Video recording of the flight and the Event Banner on the basket is available at extra cost as an add-on option

Cancellation Policy

• All Cancellations made 48 hours prior to the Tour departure time NO charges will be applicable
• If Cancellation made within 48 hours to your Tour departure time 100% charges will be applicable
• If eligible for Refund your Amount will be returned back to your Account within 7 working days.

Tickets that are once booked cannot be canceled or refunded. You can contact our support team for manual cancellation - Our team will review it manually and let you know of any possibility.

Child Policy

• Children between age 5 to 11 years of  will be considered as child and charged child rate.
• Children above age 11 years will be considered as an adult and charged adult rate.
• NOTE: Children under five years old and individuals over 65 years old will not be permitted to fly.

Child Age limit - 3 to 11 years