• Tickets are valid for 2 hours only for the purchased timed session. Please arrive on time to maximize your visit.
• Late arrivals may miss out on the full 2-hour experience.
• ID proof is mandatory for each individual guest at the time of arrival.
• Children must be accompanied by an adult, and adults must be with a child to enter.
• The Toddler's Gallery is designed for kids aged 23 months and below, offering a safe environment. You can purchase toddler tickets directly at OliOli. 
  
• Shoe-free zones; socks available for purchase. Bring a change of clothes for water activities.
• Elevator and wheelchair-accessible facilities provided. Baby changing stations and nursing rooms are available.
• Animals are not allowed for hygiene and safety reasons.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.

Cancellation Policy

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

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Child Policy

• Infants (0-11 months): Infants enter free of charge. Accompanying adults must purchase an adult ticket.
• Children (2-16 years): Children are eligible for one complimentary adult entry per Child ticket. Extra accompanying adult should purchase an adult ticket.
• Height Requirement for Toshi’s Nets: Children must be a minimum height of 0.90m and a maximum height of 1.5m to enter Toshi’s Nets.
• Toddlers (12-23 months): Toddlers tickets can be bought at the venue directly.

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