Important Information

Please carry valid ID proof/Passport along with you. During the activity.
You can access each ride only once on Play DXB (Repetition not allowed).
Standard age, height and weight restrictions apply to each attraction and ride.
The minimum height for adults should be over 120 cm and for children should be under 120 cm.
Children must always be accompanied by an adult or a Guardian during the tour or attraction visit. 
The operator may deny entry to children travelling alone for safety concerns, so kindly follow the child policy at all times.
Guests should be there 10 or 30 minutes before the scheduled time depending on your Booking.
The pick-up will be arranged from your Dubai Hotel / Residence only and not from the Airport.



Timing

Sunday to Thursday - 10:00 AM to 10:00 PM
Friday & Saturday - 10:00 AM to 12:00 AM.

Cancellation Policy

• For all cancellations made 24 hours prior to the tour departure time NO charges will be applicable. 
• If cancellation made within 24 hours of your tour departure time 100% charges will be applicable.
• If eligible for a refund your amount will be returned back to you within 7 working days.

Tickets that are once booked cannot be canceled or refunded. You can contact our support team for manual cancellation - Our team will review it manually and let you know of any possibility.

Child Policy

• Children under 3 years will be considered as infant and entry will be free of cost.
• Children aged from 3 to 10 years will be considered as child and charged child rate.
• Children above age 10 will be considered as an adult and charged adult rate.

Child Age limit - 3 to 11 years