Universal Studios Singapore

• Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
• No Show policy: Failure to report on time will result in a No Show, and no rescheduling or refund will be provided.
• Strollers and wheelchairs are available for rent at the park on a first-come, first-served basis.
• Children must be accompanied by an adult at all times for their safety and well-being.
• Please provide the exact hotel address during the booking process for smooth arrangements (If transfers selected)
• Transfer service will be available only from 7:30 am to 10:00 pm.  


Waiting Time Policy for transfers:
• Sharing Transfers: 05 Minutes
• Private Transfers: 15 Minutes


Please check the official attraction website on the day of your visit for the operational timings to avoid any inconvenience. 

Cancellation Policy

• In case Tours or Tickets cancelled after Booking 100 % charges will be applicable.

Tickets that are once booked cannot be canceled or refunded. You can contact our support team for manual cancellation - Our team will review it manually and let you know of any possibility.

Child Policy

• Children under the age of 4 are considered infants and are admitted free of charge when accompanied by a paying adult.
• Children between ages 4 to 12 will be considered as children and charged a child rate.
• Children above the age of 12 years will be considered an adult and charged an adult rate.

• Individuals under 3 years will be considered as infant and entry will be free of cost.
• Individuals aged from 3 to 10 years will be considered as child and charged child rate.
• Individuals above age 10 will be considered as an adult and charged adult rate.

How can I book my ticket?
Ticket booking is very easy. You can make the booking online by visiting our official website, offline mode by visiting our office or through WhatsApp message or call the number +971506800227 or else through our customer support team. Any of the methods you can choose and book your tickets.


What is the method of payment to book the tickets?
You can easily book your tickets through the following online modes: debit card, credit card, phone Pay, Google Pay, and Paypal. If you want, you can also visit our office and pay the ticket booking amount in cash.


How will I get my ticket after the booking is confirmed?
You can get your tickets instantly via your Whatsapp number, which you used while booking, and also you will receive them at your email address.


Can I cancel my ticket and change my travel date?
You can check the Cancellation policy in the above section, and for the validity of the ticket, you can check your ticket itself. If your ticket is an open-date ticket, you can visit any day before the ticket validity.


Are there any types of transfers included in the ticket?
Please check the Inclusions and Exclusions section above. You will definitely get your reply from there.


Can I get a private transfer if I pay an extra amount?
Yes, you can definitely get a private transfer, as we offer transfers based on your request. Do contact our customer support team for the details and pricing policy.


Is food allowed inside the attraction?
No, food and beverages are not permitted inside the premises.